Delivery estimates after prescription

*Please note that your order will be only be dispatched once it’s approved based on your medical history and the pharmacist has no further questions.

To avoid delays, please provide as much detail as possible about your medical history when completing your consultation — this helps our pharmacist make a quick and informed decision about your treatment.

Next-day delivery is available for orders placed Monday to Friday before 3:30 PM.

Orders placed after this cut-off will be dispatched the next working day.

Orders placed after 3:30 PM on Friday will be processed and dispatched on Monday (excluding bank holidays).

Returns

For safety and legal reasons, prescribed medication cannot be returned once it has been dispatched. Under the Consumer Rights Act 2015, medicines that are dispensed or prepared to meet your individual prescription are not eligible for return or refund, as they cannot be reused or resold.

If you have any unwanted or unused medication, please take it to your local pharmacy, where it will be disposed of safely and responsibly.

Cancellations

If you’ve ordered a product to be delivered by post, you may cancel your order up until it has been accepted by the pharmacy for dispensing.

How to cancel your 123 Meds order:

Email [email protected] or call 0116 296 3322, and our team will be happy to help.

Please note, once your prescription has been accepted by the pharmacy, it cannot be cancelled or refunded. This is in line with the Consumer Rights Act 2015, which excludes prescription medicines from standard consumer cancellation rights.