Delivery estimates after prescription
Royal Mail 48 Tracked
Usually delivered in 2-3 working days*
(Free for orders over £40)
£2.95
Royal Mail Special Delivery
Guaranteed next day by 1pm (Mon–Sat)*
Special Delivery 1pm®
£6.95
Post Office Collect
Usually ready the next day (Mon–Sat)*
1st Class®
£3.95
DPD Next Day Delivery
Next working day delivery*
£4.95
Order Processing and Delivery Information
*Please note that your order will be only be dispatched once it’s approved based on your medical history and the pharmacist has no further questions.
To avoid delays, please provide as much detail as possible about your medical history when completing your consultation — this helps our pharmacist make a quick and informed decision about your treatment.
Next-day delivery is available for orders placed Monday to Friday before 3:30 PM.
Orders placed after this cut-off will be dispatched the next working day.
Orders placed after 3:30 PM on Friday will be processed and dispatched on Monday (excluding bank holidays).
Returns and Cancellations
Returns
For safety and legal reasons, prescribed medication cannot be returned once it has been dispatched. Under the Consumer Rights Act 2015, medicines that are dispensed or prepared to meet your individual prescription are not eligible for return or refund, as they cannot be reused or resold.
If you have any unwanted or unused medication, please take it to your local pharmacy, where it will be disposed of safely and responsibly.
Cancellations
If you’ve ordered a product to be delivered by post, you may cancel your order up until it has been accepted by the pharmacy for dispensing.
How to cancel your 123 Meds order:
Email [email protected] or call 0116 296 3322, and our team will be happy to help.
Please note, once your prescription has been accepted by the pharmacy, it cannot be cancelled or refunded. This is in line with the Consumer Rights Act 2015, which excludes prescription medicines from standard consumer cancellation rights.
Delivery FAQs
How are my items packaged?
All your items are sent to you discreetly in standard courier packaging; there are no logos or information displayed on the packaging about the pharmacy or the product itself.
Do I need to sign for my delivery?
On receipt of your delivery please note there may be a requirement to sign for your items you will be notified about this at the checkout point of your order.
Order tracking?
Once your order has been approved an email will be sent to you with tracking information.
Where does 123Meds deliver to?
123 meds can only deliver next day to customers in the UK.
